Unmade: media and marketing analysis

Unmade: media and marketing analysis

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Unmade: media and marketing analysis
Unmade: media and marketing analysis
Behavioural economics, soft diplomacy and hardnosed pragmatism of airline marketing
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Behavioural economics, soft diplomacy and hardnosed pragmatism of airline marketing

Tim Burrowes
May 06, 2024
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Unmade: media and marketing analysis
Unmade: media and marketing analysis
Behavioural economics, soft diplomacy and hardnosed pragmatism of airline marketing
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Welcome to a Tuesday update from Unmade. The full post is only available to our paying members.

Today: With yesterday’s news that Qantas has made its ghost flights scandal (expensively) go away, we reflect on the state of airline marketing. And on the Unmade Index, IVE Group reels from the sudden death of its executive chairman.

Unmade’s paying members support our analytical journalism. In return you get access to our full archive which goes behind the paywall after two months. You also get discounts on tickets to our events, including our forthcoming AI conference humAIn, ourretail media conference, REmade and a free ticket to our annual Compass series.

Upgrade today.



Flying at different heights

Soon, we’ll be telling you all about our plans for Unmade Compass.

It’s our end-of-year event which is free of charge for Unmade’s paying members. In essence, it’s nothing more pretentious than a panel-in-a-pub. Four or five interesting people reflecting on the year just gone and the year to come, answering questions from a friendly audience, shared with Unmade’s wider community later, in the form of a podcast.

Compass started as a single night in Sydney in 2021, grew to Sydney and Melbourne in 2022 and 2023, and this November will become a six-city tour of Hobart, Sydney, Brisbane, Perth, Adelaide and Melbourne. It’s a great way of taking the temperature of a fast-changing industry.

Compass. came back to Melbourne in 2023

This isn’t an announcement just yet, by the way. (Although if you’re the sort of person who likes to plan, these are our provisional dates: Hobart - November 5; Brisbane - November 12; Sydney - November 13; Perth - November 18; Adelaide - November 19; Melbourne - November 20.)

There’s a reason I’m mentioning this now, before everything is fully locked in. This week, I experienced some airline behavioural economics at first hand. And I fell for it.

Jetstar ran a 20th birthday sale

Jetstar announced its 20th birthday sale. And then Virgin Australia gatecrashed the party, announcing its own promotion too, cheekily entitled the “We’re coming to the party sale”.

Virgin gatecrashed the party

And like all sales, there was a deadline. Suddenly, loss aversion kicked in.

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